Last updated: 2023-02–22

1. Introduction

Welcome to Almahealth.io (“Company”, “we”,
“our”, “us”)!

“Alma Health for
Medical Services” maintains the https://almahealth.io/ Website
(“Site”).

These Terms of Service (“Terms”, “Terms of Service”) govern your
use of our website located at Almahealth.io (together or
individually “Service”) operated by Almahealth.io.
Our Privacy Policy also governs your use of our Service and explains how we
collect, safeguard and disclose information that results from your use of our
web pages.

Your agreement with us includes these Terms and our Privacy
Policy (“Agreements”). You acknowledge that you have read and understood
Agreements, and agree to be bound of them.

“The Kingdom of Saudi
Arabia (KSA) is our country of domicile” and stipulate
that the governing law is the local law. All disputes arising in connection
therewith shall be heard only by a court of competent jurisdiction in KSA

If you do not agree with (or cannot comply with) Agreements,
then you may not use the Service, but please let us know by emailing at info@almahealth.io so we can try to find a solution. These Terms apply to all
visitors, users and others who wish to access or use Service.

2. Communications

By using our Service, you agree to subscribe to newsletters,
marketing or promotional materials and other information we may send. However,
you may opt out of receiving any, or all, of these communications from us by
emailing at info@Almahealth.io.

3. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively,
“Promotions”) made available through Service may be governed by rules that are
separate from these Terms of Service. If you participate in any Promotions,
please review the applicable rules as well as our Privacy Policy. If the rules
for a Promotion conflict with these Terms of Service, Promotion rules will
apply.

4. Content

Our Service allows you to post, link, store, share and otherwise
make available certain information, text, graphics, videos, or other material (“Content”).
You are responsible for Content that you post on or through Service, including
its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and
warrant that: (i) Content is yours (you own it) and/or you have the right to
use it and the right to grant us the rights and license as provided in these
Terms, and (ii) that the posting of your Content on or through Service does not
violate the privacy rights, publicity rights, copyrights, contract rights or any
other rights of any person or entity. We reserve the right to terminate the
account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit,
post or display on or through Service and you are responsible for protecting
those rights. We take no responsibility and assume no liability for Content you
or any third party posts on or through Service. However, by posting Content
using Service you grant us the right and license to use, modify, publicly perform,
publicly display, reproduce, and distribute such Content on and through
Service. You agree that this license includes the right for us to make your
Content available to other users of Service, who may also use your Content
subject to these Terms.

Almahealth.io has the right but not the obligation to monitor
and edit all Content provided by users. Parts of this website offer an
opportunity for users to post and exchange opinions and information in certain
areas of the website. Almahealth.io does not filter, edit, publish or review
Comments prior to their presence on the website. Comments do not reflect the
views and opinions of Almahealth.io, its agents and/or affiliates. Comments
reflect the views and opinions of the person who post their views and opinions.
To the extent permitted by applicable laws, Alma Health for Medical Services shall not be liable for the Comments or for any liability,
damages or expenses caused and/or suffered as a result of any use of and/or
posting of and/or appearance of the Comments on this website.

Almahealth.io reserves the right to monitor all Comments and to
remove any Comments which can be considered inappropriate, offensive or causes
breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to
  post the Comments on our website and have all necessary licenses and
  consents to do so;
• The Comments do not
  invade any intellectual property right, including without limitation
  copyright, patent or trademark of any third party;
• The Comments do not
  contain any defamatory, libelous, offensive, indecent or otherwise
  unlawful material which is an invasion of privacy
• The Comments will not
  be used to solicit or promote business or custom or present commercial
  activities or unlawful activity.

You hereby grant Almahealth.io a non-exclusive license to use,
reproduce, edit and authorize others to use, reproduce and edit any of your
Comments in any and all forms, formats or media.

In addition, Content found on or through this Service are the
property of Almahealth.io or used with permission. You may not distribute,
modify, transmit, reuse, download, repost, copy, or use said Content, whether
in whole or in part, for commercial purposes or for personal gain, without
express advance written permission from us.

5. Prohibited Uses

You may use Service only for lawful purposes and in accordance
with Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or
international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to
exploit or harm minors in any way by exposing them to inappropriate content or
otherwise.

0.3. To transmit, or procure the sending of, any advertising or
promotional material, including any “junk mail”, “chain letter,” “spam,” or any
other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company
employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in
any way is illegal, threatening, fraudulent, or harmful, or in connection with
any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits
anyone’s use or enjoyment of Service, or which, as determined by us, may harm
or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden,
damage, or impair Service or interfere with any other party’s use of Service,
including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process,
or means to access Service for any purpose, including monitoring or copying any
of the material on Service.

0.3. Use any manual process to monitor or copy any of the
material on Service or for any other unauthorized purpose without our prior
written consent.

0.4. Use any device, software, or routine that interferes with
the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs,
or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with,
damage, or disrupt any parts of Service, the server on which Service is stored,
or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a
distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of
Service.

6. Analytics

We may use third-party Service Providers to monitor and analyze
the use of our Service.

7. No Use By Minors

Customers using the website who are Minor /under the age of 18
shall not register as a User of the website and shall not transact on or use
the website.

Service is intended only for access and use by individuals at
least eighteen (18) years old. By accessing or using Service, you warrant and
represent that you are at least eighteen (18) years of age and with the full
authority, right, and capacity to enter into this agreement and abide by all of
the terms and conditions of Terms. If you are not at least eighteen (18) years
old, you are prohibited from both the access and usage of Service.

8. Accounts

When you create an account with us, you guarantee that you are
above the age of 18, and that the information you provide us is accurate,
complete, and current at all times. Inaccurate, incomplete, or obsolete
information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your
account and password, including but not limited to the restriction of access to
your computer and/or account. You agree to accept responsibility for any and
all activities or actions that occur under your account and/or password,
whether your password is with our Service or a third-party service. You must
notify us immediately upon becoming aware of any breach of security or
unauthorized use of your account.
You may not use as a username the name of another person or entity or that is
not lawfully available for use, a name or trademark that is subject to any
rights of another person or entity other than you, without appropriate
authorization. You may not use as a username any name that is offensive, vulgar
or obscene.

We reserve the right to refuse service, terminate accounts,
remove or edit content, or cancel orders in our sole discretion.

9. Intellectual Property

Service and its original content (excluding Content provided by
users), features and functionality are and will remain the exclusive property
of Almahealth.io and its licensors. Service is protected by copyright,
trademark, and other laws of and foreign countries. Our trademarks may not be
used in connection with any product or service without the prior written
consent of Almahealth.io.

10. Copyright Policy

We respect the intellectual property rights of others. It is our
policy to respond to any claim that Content posted on Service infringes on the
copyright or other intellectual property rights (“Infringement”) of any person
or entity.

If you are a copyright owner, or authorized on behalf of one,
and you believe that the copyrighted work has been copied in a way that
constitutes copyright infringement, please submit your claim via email to info@Almahealth.io, with the subject line: “Copyright Infringement” and include in
your claim a detailed description of the alleged Infringement as detailed
below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and
attorneys’ fees) for misrepresentation or bad-faith claims on the infringement
of any Content found on and/or through Service on your copyright.

11. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium
Copyright Act (DMCA) by providing our Copyright Agent with the following
information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person
authorized to act on behalf of the owner of the copyright’s interest;

0.2. a description of the copyrighted work that you claim has
been infringed, including the URL (i.e., web page address) of the location
where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on
Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that
the disputed use is not authorized by the copyright owner, its agent, or the
law;

0.6. a statement by you, made under penalty of perjury, that the
above information in your notice is accurate and that you are the copyright
owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at info@Almahealth.io.

12. Error Reporting and Feedback

You may provide us either directly at info@Almahealth.io or via third party sites and tools with information and
feedback concerning errors, suggestions for improvements, ideas, problems,
complaints, and other matters related to our Service (“Feedback”). You
acknowledge and agree that: (i) you shall not retain, acquire or assert any
intellectual property right or other right, title or interest in or to the
Feedback; (ii) Company may have development ideas similar to the Feedback;
(iii) Feedback does not contain confidential information or proprietary
information from you or any third party; and (iv) Company is not under any
obligation of confidentiality with respect to the Feedback. In the event the
transfer of the ownership to the Feedback is not possible due to applicable
mandatory laws, you grant Company and its affiliates an exclusive,
transferable, irrevocable, free-of-charge, sub-licensable, unlimited and
perpetual right to use (including copy, modify, create derivative works,
publish, distribute and commercialize) Feedback in any manner and for any
purpose.

13. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Almahealth.io.

Almahealth.io has no control over, and assumes no responsibility
for the content, privacy policies, or practices of any third party web sites or
services. We do not warrant the offerings of any of these entities/individuals
or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE
OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO
BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT,
GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR
SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY
POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

14. Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS
AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION,
CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF
THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT
YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY
WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY,
RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT
LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY
REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR
ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR
UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER
THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT
THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL
OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR
PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR
LIMITED UNDER APPLICABLE LAW.

You warrant, represent and undertake that:

• you shall fully comply
  and will at all times continue to fully comply with all applicable laws,
  statutes and regulations, including, without limitation, all privacy laws
  and content regulation;
• you have full power and
  authority to enter into these Terms of Sale, and make payment in accordance
  with these Terms of Sale; and
• if you purchase a
  product on behalf of a business entity, you represent that you are
  authorised to act on behalf of such business and bind the business to
  these Terms of Sale.
• Subject to clause 14
  above, our services are provided to you on an “as is” basis without
  representations, warranties or conditions of any kind. We disclaim all
  warranties, conditions and representations of any kind, whether express,
  implied or collateral, including, but not limited to, all conditions,
  representations or warranties of merchantability, of fitness for a
  particular or general purpose, of non-infringement, of compatibility or
  that our services are secure or error free or will operate without interruption
  or will be provided in a timely or proper manner or at all.

 

15. Limitation Of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS,
DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’
FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT
TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS
INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS
ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING
WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING
FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL
LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF
THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE
AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL
THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Furthermore, Nothing in these Terms of Sale shall limit or
exclude a party’s liability:

• for fraud, including
  fraudulent misrepresentation, perpetrated by that party;
• for death or personal
  injury caused by the negligence of that party; or
• for any other liability
  that cannot be limited or excluded under applicable law.

Subject to the clause above, in no event will we, our parent
company, subsidiaries and affiliates, and our and their directors, officers,
agents, employees, suppliers, subcontractors or licensors be liable, whether
based on an action or claim in contract, tort, negligence, breach of statutory
duty or otherwise arising out of or in relation to these Terms of Sale for loss
of profits, loss of data or information, business interruption or other pecuniary
loss or for any special, indirect, incidental or consequential damages, even if
we, our affiliates, directors, officers, agents, employees, licensors,
subcontractors or suppliers have been advised of the possibility of such
damages.

In addition, to the extent permitted by applicable law, we
(including our parent company, subsidiaries and affiliates and our and their
directors, officers, agents, employee, suppliers, subcontractors or licensors)
are not liable, and you agree not to hold us responsible, for any damages or
losses resulting directly or indirectly from:

• supplying the products
  late or not supplying any part of them if this is caused by you not giving
  us the information we need within a reasonable time of us asking for it or
  making payment as required;
• reliance by you on the
  content or other information provided on the Site with respect to the
  product you order;
• your use of or your
  inability to use the ordered product;
• delays or disruptions
  to our Site or our services;
• viruses or other malicious
  software obtained from the use of the ordered product;
• damage to your hardware
  device from the use of your ordered product; or
• your loss of or
  inability to do business or similar as a result of our inability to
  deliver the product to you.
• You agree to indemnify
  and hold us, our parent company, subsidiaries and affiliates and our and
  their directors, officers, agents, employee, suppliers, subcontractors or
  licensors harmless from and against any losses, damages and expenses
  (including legal fees and attorney’s fees) arising out of or relating to:
  
  • any claims or demands
    made by any third party due to or arising out of your use of the Site and
    our services;
  • your violation of any
    of provisions of these Terms of Sale, including, without limitation, any
    of the warranties, representations and undertakings; or
  • your violation of any
    applicable laws.

 

16. Termination

We may terminate or suspend your account and bar access to
Service immediately, without prior notice or liability, under our sole
discretion, for any reason whatsoever and without limitation, including but not
limited to a breach of Terms.

If you wish to terminate your account, you may simply
discontinue using Service.
All provisions of Terms which by their nature should survive termination shall survive
termination, including, without limitation, ownership provisions, warranty
disclaimers, indemnity and limitations of liability.

17. Governing Law

These Terms shall be governed and construed in accordance with
the laws of the Kingdom of Saudi
Arabia (KSA), which governing law applies to agreement
without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms
will not be considered a waiver of those rights. If any provision of these
Terms is held to be invalid or unenforceable by a court, the remaining
provisions of these Terms will remain in effect. These Terms constitute the
entire agreement between us regarding our Service and supersede and replace any
prior agreements we might have had between us regarding Service.

18. Changes To Service

We reserve the right to withdraw or amend our Service, and any
service or material we provide via Service, in our sole discretion without
notice. We will not be liable if for any reason all or any part of Service is
unavailable at any time or for any period. From time to time, we may restrict
access to some parts of Service, or the entire Service, to users, including
registered users.

19. Amendments To Terms

We may amend Terms at any time by posting the amended terms on
this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of
revised Terms means that you accept and agree to the changes. You are expected
to check this page frequently so you are aware of any changes, as they are
binding on you.

By continuing to access or use our Service after any revisions
become effective, you agree to be bound by the revised terms. If you do not
agree to the new terms, you are no longer authorized to use Service.

20. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms
shall be deemed a further or continuing waiver of such term or condition or a
waiver of any other term or condition, and any failure of Company to assert a
right or provision under Terms shall not constitute a waiver of such right or
provision.

If any provision of Terms is held by a court or other tribunal
of competent jurisdiction to be invalid, illegal or unenforceable for any
reason, such provision shall be eliminated or limited to the minimum extent
such that the remaining provisions of Terms will continue in full force and
effect.

21. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU
ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY
THEM.

22. Order Acceptance

Supplier. Each product in
your order is sold either by us or by the local or international seller.

Order Acceptance. Our
acceptance of your order will take place when we notify you of our acceptance
in writing (e.g. by email or mobile messaging), or verbally over a phone call /
voice message. If we are unable to accept your order, we will inform you of
this in writing or through a call and will not charge you for the product.

Payment. By placing an
order, you authorise us or our third-party payment processer to process your
credit/debit card details for the amount of your order. We accept payment by,

• Insurance reimbursement
• credit/debit card;
• via your wallet; or
• cash on delivery (an
  amount not exceeding SAR 1,500)

In order to authorise credit/debit card payments, we may be
required to create an account for you with our third-party payment processors,
including accepting their standard terms and conditions and submitting your
details to them on your behalf. You hereby authorise us to do so and we shall
not be liable to you for any damage or loss you may incur as a result.

Visa or MasterCard debit and credit cards in AED, SAR
and EGP will be accepted for payment.

We may remove or add cards or other payment methods that we
accept at any time without prior notice to you.

We will not trade with or provide any services to OFAC (Office
of Foreign Assets Control) and sanctioned countries in accordance with the law
of KSA.

Cardholder must retain a copy of transaction records and
Merchant policies and rules

User is responsible for maintaining the confidentiality of his
account

Cancelling Order. You may
cancel your order within 2 hours of placing it or prior to receiving insurance
approvals on ordered medications.

Our Cancellation. We may
cancel your order(s) if:

• you do not make any
  payment to us when it is due;
• you do not, within a
  reasonable time of us asking for it, provide us with information that is
  necessary for us to provide the products; or
• you do not, within a
  reasonable time, allow us to deliver the products to you or collect them
  from us; or
• you attempt to bulk or
  multi-order purchase in accordance with clause, below.
• order(s) not being
  capable of fulfilled due to product(s) not being available.

Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole
discretion, where we detect bulk purchasing or multiple units of similar
products being purchased.

23. Delivery

Delivery Costs: Free anywhere in Riyadh.

Delivery Date: Within 24 hours in the city of Riyadh, and up to
48 – 72 hours for any location outside the city of Riyadh.

Deliveries are done by 3rd party couriers and may need to
contact you for delivery details such as locations and timings.

Delivery Delays:

• if our supply of the
  product is delayed by an event outside of our control, then we will
  contact you as soon as possible to let you know and we will take steps to
  minimise the effect of the delay;
• if no one is available
  at your address to take delivery and the products cannot be posted through
  your letterbox, we will notify you of how to rearrange delivery or collect
  the product;
• if you do not collect
  the product from us as arranged or if, after a failed delivery to you, you
  do not re-arrange delivery or collect them from a delivery depot, we will
  contact you for further instructions. If, despite our reasonable efforts,
  we are unable to contact you or re-arrange delivery or collection, we will
  cancel your order.
• ID Requirement Upon
  Delivery. We may, at our sole discretion, make any inquiry we deem
  necessary to verify your identity and/or ownership of your financial
  instruments by requesting that you provide us with further information or
  documentation, including, but not limited to requesting a form of
  identification and/or credit card. If we are unable to verify or
  authenticate any information you provide, we have the right to refuse
  delivery and cancel the order.

Title to Products. A product will be considered owned by you and
your responsibility from the time we deliver the product to the delivery
address and you have paid for the product.

Invoice. We will issue an electronic invoice for your purchase
and send such invoice to the email address you provided to us.

24. Returns

You may request to return an order if:

• You
  have received a wrong product;
• You
  have received a product that is not as described on the Site; or
• You
  have received a damaged product.
• We
  accept returns within 2 days of receipt,

In the case where a return is requested, the conditions of
return are that the product(s) is unused, in original unbroken packaging and
includes all tags. In the case of a damaged product there should be sufficient
proof.

Non-returnable Products. You do not have a right to return, replace or exchange
products in respect of:

• products that have been
  used or damaged by you or are not in the same condition as you received
  them;
• any consumable product
  which has been used or installed;
• products with tampered
  or missing serial numbers.
  
  •  

Contacting Us (arrange a Return). You may contact us through email, social media 

Your Refund:

• For delivered products,
  we will refund to you the product amount (excluding the amount paid for
  the original shipping fees) in full plus the cost of return:
• if your reason for
  return is due to an error on our side, such as an error in pricing or
  description, a delay in delivery etc.
• In all other
  circumstances, we will refund the product amount (excluding the amount
  paid for the original shipping fees) and you may pay the costs of return
  shipping.
  For products not delivered, you will receive a full refund if you cancel
  the order under clause 22;
  
  •  

Refund Procedure. We will
issue a refund to you depending on the method you used for payment, as follows:

• Refunds will be done
  only through the Original Mode of Payment
• if you paid by cash on
  delivery, we will issue a refund to your wallet; or
• if you paid by
  credit/debit card, you can choose to have a refund by credit/debit card or
  to your wallet.
• If the payment was done
  through insurance provider, then there will NOT be a refund

Refund Timescale. Your
refund will be initiated once your product is received back in our fulfilment
center and inspected by our team, and the final refund will be received by you
as follows:

• if the refund is to
  your credit/debit card, within thirty (30) days from the day on which we
  receive the product back in our customer fulfilment center;
• if your refund is to
  your wallet, you will receive the refund immediately after your product is
  received back in our fulfilment center and inspected by our team; or
• if you have cancelled
  your order before shipping, an automated refund will be provided back to
  you.

 

25. Cookies

We employ the use of cookies. By accessing Almahealth.io, you
agreed to use cookies in agreement with our Privacy Policy. 

Most interactive websites use cookies to let us retrieve the
user’s details for each visit. Cookies are used by our website to enable the
functionality of certain areas to make it easier for people visiting our
website. Some of our affiliate/advertising partners may also use cookies.

26. Consent

By creating an account and using our services, especially for
but, not limited to, doctor consultations you agree to provide consent for
receiving and providing healthcare services.